Muddy Fingers is committed to: providing a high-quality service; ensuring the safety of all persons who attend our sessions; and being transparent in everything we do. This sets out the terms and conditions between Muddy Fingers and its customers.
Parents/carers are responsible for their own children’s behaviour and Muddy Fingers will not accept responsibility for any Injury sustained, or loss or damage caused by a child’s behaviour.
It is the responsibility of the children’s parent/carer to ensure that the materials used, and the activities undertaken as part of a Muddy Fingers session, pose not risk to their child.
Payment is made via the website.
Confirmation of place
Your place will be confirmed via email on receipt of full payment.
You may cancel your child’s attendance for a term, and a refund will be issued, provided you inform Muddy Fingers in writing within 7 days of the term commencing. Please note there is an administration charge of up to one session for any changes made.
You may offer your place to a friend as a gift provided you inform Muddy Fingers.
Holidays and sickness policy
In the event that your child cannot attend due to sickness or holiday, discounts or refunds will not be offered. You may offer your child’s place to a friend who also has a child. You would need to inform Muddy Fingers in this instance.
Parents are asked to keep their child at home if they have a serious infection and to inform Muddy Fingers as to the nature of the infection so that other parents can be alerted. We cannot offer a refund for a session missed due to illness. You may offer your place to a friend, who also has a child. You would need to inform Muddy Fingers in this instance.
Muddy Fingers offers discounts for twins only where another adult can provide supervision of one twin in the event that the other needs to be taken to the bathroom or similar. The session leader can never be responsible for any child.
Supervision and withdrawal of service
All children must be supervised at all times and not left unattended. The session leader cannot be responsible for a child at any time.
Should a carer or associated visitor behave in a way that Muddy Fingers feels is inappropriate, we reserve the right to withdraw the provision of sessions to the customer.
Two weeks before a term runs out Muddy Fingers will ask you whether you wish to renew for the next term. Muddy Fingers will inform you of the mechanism to rebook your space, including the cost and how to make payment. Places are allocated on a first come first served basis.
Cancellation of Classes policy
Muddy Fingers will endeavour to run sessions during adverse weather, however, should we need to cancel due to safety concerns, you will be contacted (please also check the Muddy Fingers Facebook page and make sure your phone number is kept up to date on our register).
Where a class is cancelled, an additional one, or a refund against the next term’s fee, will be offered.
Data Protection/Privacy Statement
Muddy Fingers manages you and your child’s data in accordance with the Data Protection Act 1998 and the General Data Protection Regulations. As part of the registration for Muddy Fingers, we collect information about the child and parent/carer who attend the session. This includes personal information (name, date of birth, address) and sensitive information (medical conditions or additional needs). Personal information is used to maintain a record of you and your child for communication purposes and in order to understanding customer demographics. Medical condition or additional needs information is collected to ensure that there is no potential for any harm to be caused through a session, such as due to an allergy.
This information is kept securely, used only as part of the registration for Muddy Fingers, and is not shared with any third parties.
Videos, photographs and confidentiality
We are happy for you to take pictures or videos of your children during the sessions as long as it doesn't cause disruption, and that you do not take pictures of other attendees and their children without their permission. If we request that you stop taking pictures of videos we kindly ask that you do so. Additionally, if we feel that the amount of video being taken is excessive, we may ask you to stop.
Protection of property
Please note that any property left in bags is your responsibility and Muddy Fingers cannot take any responsibility for the safeguarding of these items.
Health & Safety and Hygiene Policies
Muddy Fingers conducts rigorous checks of the venues and equipment we use to ensure that they are safe and clean.
Changes to Terms and Conditions
Muddy Fingers from time to time updates its terms and conditions and will inform customers of any changes through email communication and on its Facebook page. Following said email communication, customers will have 14 days to opt out of accepting the changes, by way of email to Muddy Fingers.